Terms & refunds

Short, because rules nobody reads protect nobody.

Refunds

Full refund within 14 days, if you have used less than 10% of your plan's included renders. Past either of those, we do not refund a period you have already used — but you can cancel any time, keep access to the end of the period, and then continue on the free plan.

The reason for the usage condition is plain: the 10% line is there so that someone who genuinely could not make this work gets their money back, while someone who has already rendered ten thousand pages does not.

Two things you are never charged for in the first place, so they should never be a reason to ask:

Failed renders. A render that errors or times out is never billed. We also detect a blank capture with two independent signals, so a bot wall that returns an empty page does not come out of your quota — up to 10% of your plan's renders a month, and at least 50. Beyond that, a capture we flag as blank but still deliver counts as a render: the flag cannot tell a bot wall from a page built to look empty. Every response says whether it counted, in an X-Billed header.
Cache hits. You already paid for that image.

To request one, email support@screenshotline.com from the address on the account. Refunds are issued by Polar, our merchant of record, and typically land in 5–10 business days depending on your bank.

Cancelling

Cancel yourself, any time, from the Polar customer portal — sign in with the email you subscribed with. You do not have to email us and we will not ask you why. You keep the plan until the end of the period you have paid for, then drop to the free plan — your API keys keep working at 500 renders a month. We do not disable keys on cancellation, because an integration that hard-fails is a worse outcome for everyone than one that keeps running smaller.

What you may not capture

You are responsible for the URLs you send us. Do not use this service to:

Capture content you are not permitted to access, or circumvent authentication, paywalls or access controls you do not hold credentials for
Capture child sexual abuse material, or content that is illegal in India or in your own jurisdiction
Attack, scan or overload third-party sites — this is a screenshot API, not a load-testing tool or a scraper for bulk content theft
Resell raw capture capacity as a competing screenshot API

We render pages as an anonymous visitor would. Private and reserved network addresses are refused, and every redirect is re-checked, so this cannot be pointed at internal infrastructure.

Service

We do not offer an uptime SLA on self-serve plans. If you need one, email us and we will talk.
We may change prices with 30 days' notice. Existing subscriptions keep their price for the period already paid.
We may suspend an account that is abusing the service or costing far more than it pays. We will tell you why, and refund unused time.

Your data

We store your email, your API key hashes and a count of your renders. Keys are stored as SHA-256 hashes — we cannot show you a key again after it is created, because we never had it.
For each API request we keep a short record for 90 days, to run and bill the service: the time, which endpoint, the outcome and error code, the render time, and the domain of the page you captured. Never the full URL, never the image, never the page's content. If you tell us where you heard about us at signup, we keep that too.
The website's server keeps a standard access log — IP address, page, browser — rotated by size, for security and to count visits. There is no tracking script and no cookie on this site; the account page remembers your API key in your own browser so you stay signed in, and nothing else. The demo counts unique visitors with a hash that changes every day, so no IP is kept for it.
Captured images are held only to serve the cache you asked for, for the TTL you set, and are not used for anything else.
We do not sell data. Payment details never touch our servers; Polar handles them as merchant of record.
Delete your account by emailing support@screenshotline.com and everything above goes with it.

Liability

The service is provided as-is. Our liability is limited to what you paid us in the previous three months. Given the free plan exists precisely so you can test before committing, please use it.

Contact

support@screenshotline.com. Support is best-effort on the free plan and answered on paid plans. Billing and invoice questions go to Polar, who are the merchant of record for every transaction.